We love hearing from our clients and how they found the service delivered by AYRE. This helps us to improve our service and develop new services which may help clients in the future. Please answer all questions honestly. Please enable JavaScript in your browser to complete this form. - Step 1 of 3Venue nameDate of eventDid the venue have a good understanding of the Audio Visual Equipment required when arranging your conference?YesNoDid the venue offer to pass on your contact details to AYRE to discuss your requirements further?YesNoApproximately how long did it take for a member of the AYRE team to contact you following your initial contact with the venue? 1 - 2 Days2 - 4 Days4 - 5 DaysOne WeekTwo WeeksDidn't receive any contactHad to contact AYRE Please think about the following when you initially made contact with AYRE Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The member of staff was professional and courteousStrongly DisagreeThe member of staff was professional and courteous Strongly DisagreeDisagreeThe member of staff was professional and courteous DisagreeNeutralThe member of staff was professional and courteous NeutralAgreeThe member of staff was professional and courteous AgreeStrongly AgreeThe member of staff was professional and courteous Strongly AgreeThe member of staff who you were speaking with fully understood your requirementsStrongly DisagreeThe member of staff who you were speaking with fully understood your requirements Strongly DisagreeDisagreeThe member of staff who you were speaking with fully understood your requirements DisagreeNeutralThe member of staff who you were speaking with fully understood your requirements NeutralAgreeThe member of staff who you were speaking with fully understood your requirements AgreeStrongly AgreeThe member of staff who you were speaking with fully understood your requirements Strongly AgreeThe member of staff who you were speaking with was able to offer technical solutions to match your requirementsStrongly DisagreeThe member of staff who you were speaking with was able to offer technical solutions to match your requirements Strongly DisagreeDisagreeThe member of staff who you were speaking with was able to offer technical solutions to match your requirements DisagreeNeutralThe member of staff who you were speaking with was able to offer technical solutions to match your requirements NeutralAgreeThe member of staff who you were speaking with was able to offer technical solutions to match your requirements AgreeStrongly AgreeThe member of staff who you were speaking with was able to offer technical solutions to match your requirements Strongly AgreeThe member of staff didn't use technical jargon, providing explanations when necessaryStrongly DisagreeThe member of staff didn't use technical jargon, providing explanations when necessary Strongly DisagreeDisagreeThe member of staff didn't use technical jargon, providing explanations when necessary DisagreeNeutralThe member of staff didn't use technical jargon, providing explanations when necessary NeutralAgreeThe member of staff didn't use technical jargon, providing explanations when necessary AgreeStrongly AgreeThe member of staff didn't use technical jargon, providing explanations when necessary Strongly Agree Did the member of staff need to further research and contact you back?YesNoDid the member of staff contact you back within the timescales given?YesNoDid the venue provide transparent and clear pricing when placing your booking for Audio-Visual Equipment?YesNoPlease select the below statements which best describe your reasoning for booking your Audio-Visual Equipment with the venue?Believed it to be easierPresumed that they have a professional providorHave used AYRE before and know they provide the venue of my choiceRequired to use the venues supplier due to contracting restrictions My requirements are only basic therefore believe the venues supplier would be adequate enoughWas there anything that could have been done differently to improve your experience?NextThe equipment was setup prior to you arriving at the venueYesNoThe equipment was setup as I requestedYesNoPlease can you provide further informationThe correct equipment I had booked was suppliedYesNoPlease can you provide further informationWas you advised prior to your event there would be a change in equipmentYesNoPlease indicate what type of equipment you booked from AYREProjectionAudioLightingITProjection Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The projector was setup correctly to fully fit the screenStrongly DisagreeThe projector was setup correctly to fully fit the screen Strongly DisagreeDisagreeThe projector was setup correctly to fully fit the screen DisagreeNeutralThe projector was setup correctly to fully fit the screen NeutralAgreeThe projector was setup correctly to fully fit the screen AgreeStrongly AgreeThe projector was setup correctly to fully fit the screen Strongly AgreeThe projector had the connections available I requiredStrongly DisagreeThe projector had the connections available I required Strongly DisagreeDisagreeThe projector had the connections available I required DisagreeNeutralThe projector had the connections available I required NeutralAgreeThe projector had the connections available I required AgreeStrongly AgreeThe projector had the connections available I required Strongly AgreeThe projector was bright enough for the room / numbers attendingStrongly DisagreeThe projector was bright enough for the room / numbers attending Strongly DisagreeDisagreeThe projector was bright enough for the room / numbers attending DisagreeNeutralThe projector was bright enough for the room / numbers attending NeutralAgreeThe projector was bright enough for the room / numbers attending AgreeStrongly AgreeThe projector was bright enough for the room / numbers attending Strongly AgreeThe screen was big enough for the room / numbers attendingStrongly DisagreeThe screen was big enough for the room / numbers attending Strongly DisagreeDisagreeThe screen was big enough for the room / numbers attending DisagreeNeutralThe screen was big enough for the room / numbers attending NeutralAgreeThe screen was big enough for the room / numbers attending AgreeStrongly AgreeThe screen was big enough for the room / numbers attending Strongly AgreeThe equipment was clean, fully functioning and well presented / installedStrongly DisagreeThe equipment was clean, fully functioning and well presented / installed Strongly DisagreeDisagreeThe equipment was clean, fully functioning and well presented / installed DisagreeNeutralThe equipment was clean, fully functioning and well presented / installed NeutralAgreeThe equipment was clean, fully functioning and well presented / installed AgreeStrongly AgreeThe equipment was clean, fully functioning and well presented / installed Strongly Agree Audio Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The correct audio system was supplied for the room / numbers attendingStrongly DisagreeThe correct audio system was supplied for the room / numbers attending Strongly DisagreeDisagreeThe correct audio system was supplied for the room / numbers attending DisagreeNeutralThe correct audio system was supplied for the room / numbers attending NeutralAgreeThe correct audio system was supplied for the room / numbers attending AgreeStrongly AgreeThe correct audio system was supplied for the room / numbers attending Strongly AgreeThe audio mixer / mic's were clearly marked to show which fades collated to which micStrongly DisagreeThe audio mixer / mic's were clearly marked to show which fades collated to which mic Strongly DisagreeDisagreeThe audio mixer / mic's were clearly marked to show which fades collated to which mic DisagreeNeutralThe audio mixer / mic's were clearly marked to show which fades collated to which mic NeutralAgreeThe audio mixer / mic's were clearly marked to show which fades collated to which mic AgreeStrongly AgreeThe audio mixer / mic's were clearly marked to show which fades collated to which mic Strongly AgreeThe audio system was set to an adequate volume for the room / numbers attendingStrongly DisagreeThe audio system was set to an adequate volume for the room / numbers attending Strongly DisagreeDisagreeThe audio system was set to an adequate volume for the room / numbers attending DisagreeNeutralThe audio system was set to an adequate volume for the room / numbers attending NeutralAgreeThe audio system was set to an adequate volume for the room / numbers attending AgreeStrongly AgreeThe audio system was set to an adequate volume for the room / numbers attending Strongly AgreeThe equipment was clean, fully functioning and well presented / installedStrongly DisagreeThe equipment was clean, fully functioning and well presented / installed Strongly DisagreeDisagreeThe equipment was clean, fully functioning and well presented / installed DisagreeNeutralThe equipment was clean, fully functioning and well presented / installed NeutralAgreeThe equipment was clean, fully functioning and well presented / installed AgreeStrongly AgreeThe equipment was clean, fully functioning and well presented / installed Strongly Agree Was there spare batteries available for the radio mic?YesNoLighting Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The lighting fixtures were setup as requestedStrongly DisagreeThe lighting fixtures were setup as requested Strongly DisagreeDisagreeThe lighting fixtures were setup as requested DisagreeNeutralThe lighting fixtures were setup as requested NeutralAgreeThe lighting fixtures were setup as requested AgreeStrongly AgreeThe lighting fixtures were setup as requested Strongly Agree IT Equipment Not ApplicableStrongly DisagreeDisagreeNeutralAgreeStrongly Agree The laptop provided was clean, fully functioning and well presentedNot ApplicableThe laptop provided was clean, fully functioning and well presented Not ApplicableStrongly DisagreeThe laptop provided was clean, fully functioning and well presented Strongly DisagreeDisagreeThe laptop provided was clean, fully functioning and well presented DisagreeNeutralThe laptop provided was clean, fully functioning and well presented NeutralAgreeThe laptop provided was clean, fully functioning and well presented AgreeStrongly AgreeThe laptop provided was clean, fully functioning and well presented Strongly AgreeThe presentation clicker was fully functioningNot ApplicableThe presentation clicker was fully functioning Not ApplicableStrongly DisagreeThe presentation clicker was fully functioning Strongly DisagreeDisagreeThe presentation clicker was fully functioning DisagreeNeutralThe presentation clicker was fully functioning NeutralAgreeThe presentation clicker was fully functioning AgreeStrongly AgreeThe presentation clicker was fully functioning Strongly Agree As part of your hire, did you book a technician to be onsite for the duration of your event? YesNoDid you book a technician on the advice from:The venueAYREHave used a technician beforePlease think about the following statements and rate accordingly. Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The technican was polite, friendly, professional and approachableStrongly DisagreeThe technican was polite, friendly, professional and approachable Strongly DisagreeDisagreeThe technican was polite, friendly, professional and approachable DisagreeNeutralThe technican was polite, friendly, professional and approachable NeutralAgreeThe technican was polite, friendly, professional and approachable AgreeStrongly AgreeThe technican was polite, friendly, professional and approachable Strongly AgreeThe technician was readily available to provide support throughout the eventStrongly DisagreeThe technician was readily available to provide support throughout the event Strongly DisagreeDisagreeThe technician was readily available to provide support throughout the event DisagreeNeutralThe technician was readily available to provide support throughout the event NeutralAgreeThe technician was readily available to provide support throughout the event AgreeStrongly AgreeThe technician was readily available to provide support throughout the event Strongly AgreeThe technician was presentable and cleanStrongly DisagreeThe technician was presentable and clean Strongly DisagreeDisagreeThe technician was presentable and clean DisagreeNeutralThe technician was presentable and clean NeutralAgreeThe technician was presentable and clean AgreeStrongly AgreeThe technician was presentable and clean Strongly AgreeThe technician understood what I wanted to achieveStrongly DisagreeThe technician understood what I wanted to achieve Strongly DisagreeDisagreeThe technician understood what I wanted to achieve DisagreeNeutralThe technician understood what I wanted to achieve NeutralAgreeThe technician understood what I wanted to achieve AgreeStrongly AgreeThe technician understood what I wanted to achieve Strongly Agree Did you require technical support from a member of staff during your eventYesNoDid the member of staff have the adequate knowledge to solve your problemYesNoDid the member of staff contact AYREYesNoNext Thank you Thank you for taking the time to complete this survey. Your feedback is essential for us to ensure we are providing our clients with a high standard of service. We use feedback from clients and venues to incorporate into our team development to ensure we are constantly delivering a high standard of service. Please tick to be included in our monthly prize draw?Please tick here if you would like to be included in our monthly prize drawName *FirstLastPhone *Email *May we contact you about your responses included in this survey *YesNo LAST UPDATED: SUNDAY 31ST MARCH 2019 This privacy notice only applies to surveys conducted by and forms created by AYRE LTD that include a link to this privacy notice. Personal information AYRE LTD collects AYRE LTD collects personal information from your if you choose to participate in a survey or submit a form. AYRE LTD collects the following types of personal information: Your responses to survey questions and form fields Your IP address The date and time when you took the survey or submitted the form. Contact details which you may provide, such as your email address Why AYRE LTD collects personal information Your survey and form responses will be used by AYRE LTD for research and commercial purposes. AYRE LTD may use the collected information to administer the survey or form, to improve future surveys or form by, for example, looking at trends regarding how groups in particular locations respond to particular questions. AYRE LTD may also use your personal information for other purposes if you have given your consent for us to do so, such as contacting you regarding participation in further research. When AYRE LTD collects personal information You don’t have to take a survey or submit a form. But, if you do take a survey or submit a form, you acknowledge that AYRE LTD collects and uses your data for the legitimate interested and purposes described in this Privacy Notice. For example, we may use your personal information to administer the survey or form and to improve further surveys and forms. We will also analyze aggregate trends and survey and form results for our own commercial reasons. Other organizations who receive personal information Third Parties Your survey and form responses but not your email address or IP address may be shared with third parties, such as venues. While such third parties may be able to identify you based on your responses, AYRE LTD will not disclose personal information. Other Situations AYRE LTD may disclose your personal information in the following situations; To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies. To protect the right or property of AYRE LTD or our customers, including to combat fraud or protect AYRE LTD interests. As part of a corporate transaction such as a merger or sale of assets. Where AYRE LTD believes in good faith that access or disclosure is necessary to protect the personal safety of AYRE LTD employees, customers of the public. De-identified Information AYRE LTD may publish our analysis of survey or form responses and the results of our research. Such publications will not contain your personal information. Where personal information is processed and stored. Your personal information may be sorted and / or processed in the United Kingdom or any other country where AYRE LTD or its affiliates, subsidiaries, or service providers maintain facilities. How long we use your data We only retain data about you for the period necessary for us to gain useful insights from that data and fulfill the uses described in this privacy notice. Generally, we won’t retain personal data about you for more than 2 years from the last date you responded to a survey or submitted a form – unless we have a legal reason requiring us to retain it for longer. We may be required to keep your data for longer to enable us to service you as a client. Your rights AYRE LTD is happy to assist you in exercising your rights under data protection law. You can contact us at any time in order to: Find out what kind of personal information AYRE LTD holds about you and what we do with that information. Get a copy of the personal information which AYRE LTD holds about you. Have AYRE LTD update or correct any inaccurate personal information. Receive a copy of the information which you have provided to us in a form which makes it easy for you to give this information to a different organization. Take back your consent to AYRE LTD using your personal information and to have your information deleted (please note, if you take back your consent, this will not affect our use of your personal information before you notified us that you no longer consent). Stop AYRE LTD from using your personal data if you believe that the personal information we hold about you is incorrect or our use of your information is unlawful. Contacting AYRE LTD For general AYRE LTD privacy issues, or to submit feedback or ask AYRE LTD questions about its privacy practices and this privacy notice, please contact us by email at [email protected]. Or you can write to us: AYRE LTD Privacy Unit 6 – Parkside Ind Estate Glover Way Leeds West Yorkshire LS11 5JP, UK Updating this Privacy Notice AYRE LTD may occasionally update this privacy notice to reflect customer feedback and changes in its business or to comply with applicable laws and regulations. When AYRE LTD makes such an update, AYRE LTD will revise the “last updated” date at the top of this privacy notice. If there are any material changes to this privacy notice concerning how AYRE LTD will handle your personal information, AYRE LTD will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification, when possible. PreviousWebsiteSubmit